AUSTRALIAN INDIGENOUS OWNED & OPERATED

FAQ'S


Q1/ How do I place an order?

You place an order simply by the Request A Quote button inside the product description or on the Navigation menu.

Q2/ How much is delivery?

Delivery will depend on your location and the weight and size of your order. If you would like a quote please contact us.

Q3/ Can I have help with my design?

We have a team of in-house graphic designer who can help you create artwork, re-draw your logo & provide additional graphic design services. Just get in touch with our sales team to discuss.

Q4/ Can I change my order once I have approved it?

Unfortunately, you will not be able to change your order once you have approved it as orders are generally put into production straight away. Please contact us straight away if you have any issues regarding your order.

Q5/ Can I receive a sample?

Yes you can request a sample via asking one of our deadly staff members

Q6/ Can I see what my order will look like prior to it being printed?

Yes, definitely! We will supply you with a digital proof sheet for your approval prior to production.

Q7/ Can I print multiple colours?

How many colours you can get printed will vary depending on the product and printing method/finish. Please contact our sales team to discuss.

Q8/ What files do I supply you with?

The files will vary from product to product, however the most common file types are JPEG, PNG, PDF, EPS, CDR and AI. If you don't have any files of your logo or artwork our in-house graphic designers can re-draw your logo at a small additional fee.

Q9/ What is the minimum order?

Minimum Order quantity changes with every product we offer, you will see in product description the amount that will be required. We can still offer under the minimum requirement but the price will increase.

Q10/ What printing methods do you use?

Screen Printing: Screen printing is a printing technique whereby a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil.

Pad Printing: Pad printing is a printing process that can transfer a 2-D image onto a 3-D object. This is accomplished using an indirect offset printing process that involves an image being transferred from the cliché via a silicone pad onto a substrate.

Embroidery: Embroidery is the craft of decorating fabric or other materials using a needle to apply thread or yarn. Embroidery may also incorporate other materials such as pearls, beads, quills, and sequins.

Embossing: Embossing and debossing are the processes of creating either raised or recessed relief images and designs in paper and other materials. An embossed pattern is raised against the background, while a debossed pattern is sunken into the surface of the material.

Laser Engraving: Laser engraving, which is a subset of laser marking, is the practice of using lasers to engrave an object

Supa Colour: Supacolour is a revolutionary new way of decorating promotional products and apparel. It creates beautiful vibrant images and is well suited for intricate designs and details.

SupaSub: Is perfect for when the detail in a logo can’t be reproduced with embroidery but you still want the look of embroidery. Supasub is perfect for products where Supacolour isn’t viable like beanies and scarves. Supasub gives fantastic detail, vibrancy and quality but the embroidered edge offers a real point of difference – essentially it’s the best of both worlds! 

Supaetch: Is an on-trend decoration method making the most of the recent advancements in technology. The laseretched suede patch is laser-cut then overlocked onto a range of products like, headwear, bags, blankets, beanies and scarves. The stylish finish is subtle yet effective, showcasing both the product and your brand in a professional manner with a high perceived value and retail look. 

Supaflex: Is a new branding option that expands on our great range of patches. Offering high detail logos with a matte or gloss finish and attached with embroidery for a quality result.

Sublimation Print: Is a process of printing to fabric (and other substances) that provides the best quality, most durable printing option.  In sublimation, the inks are fused into the fabric as opposed to sitting on top of the fabric such as in inkjet or screen printing. You can have any design you heart desires. 

Digital Printing: Digital printing refers to methods of printing from a digital-based image directly to a variety of media. It usually refers to professional printing where small-run jobs from desktop publishing and other digital sources are printed using large-format and/or high-volume laser or inkjet printers.

All artwork needs to be supplied in vector/EPS format. If you don’t have these formats a member of our graphic design team will be able to assist you.